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Fundraising Tuesday: How Silent Auctions Get The Word Out for Your Nonprofit

June 22, 2021 by Dennis Fischman Leave a Comment

A guest post by Jeff Porter of Handbid

Nonprofit trends have changed dramatically in recent years. A few event types consistently prove to be successful for earning donations and long-term support. Silent auctions are particularly effective for getting the word out about your cause to your audience. This includes your current supporters, new donors, and potential business partners.

Silent auctions have several moving parts, making them more complicated than other fundraisers. With the right auction software, auctions can reach supporters in ways other fundraisers often struggle to do. After all, few other fundraisers offer donors something in exchange for their contributions.

To show how effective auctions are, this article will cover three ways they can help your nonprofit:

  1. Engage donors in a memorable event.
  2. Attract new audiences.
  3. Create connections with local businesses.

Engage donors in a memorable event.

Browsing auction items, bidding, and winning a prize is outright fun for your donors. At the end of the night, many of your guests will go home with a physical reminder of your event. Supporters who talk about their prizes with their friends and family will likely mention where they won them.

Handbid’s silent auction guide recommends procuring prizes that are experiences. This could include classes, vacations, or small day-out prizes like a massage or spa trip. While these prizes aren’t physical reminders, supporters will need to redeem them later. This means the auction they won them from will stay on their minds.

The only catch for creating a memorable experience is intertwining your nonprofit with your auction event. Some supporters may share with friends and family that they had a good time. Unfortunately, they might not remember what cause their bids supported. You can get ahead of this problem by educating supporters on your mission through your outreach and the event itself. This applies to announcements, printed handouts, and thank you emails.

Attract new audiences.

Silent auctions give supporters a new reason to donate. Unique auction items might attract supporters who hadn’t considered giving to your cause. Silent auctions are also super flexible in how they can be run. Their format allows for in-person, online, and hybrid events, which all can attract new supporters:

  • In-person auctions appeal to local community members who live close enough to attend. At in-person auctions, you can solidify your connections with long-term local supporters. Don’t forget to also welcome new supporters who have recently moved to your community.
  • Online auctions allow your nonprofit to connect with supporters all across the country. Virtual events have risen in popularity because of their global reach and lack of venue and catering costs. Online auctions can last for several days, so more supporters can discover your auction and cast a bid.
  • Hybrid auctions engage your local supporters, your remote supporters, and anyone who prefers to attend from home. These events allow supporters to decide how they engage, letting them choose how and when they interact with your nonprofit.

Auctions can help your nonprofit excite both new and current donors by marketing high-value and unique items. The chance of winning something can be as much of a reason to attend as the opportunity to support your cause.

Create connections with local businesses.

Your nonprofit will need to get auction items from somewhere. This makes auctions a great opportunity to reach out to local businesses. Bear in mind that not every connection will lead to a corporate sponsorship. 360MatchPro’s guide to corporate philanthropy points out that many businesses support charitable causes to improve their image and attract new customers. In other words, they have good reason to support your nonprofit—you’ll just need to do a little work to point it out to them.

Contacting businesses is a multi-step process. Not to mention, acquiring a full item catalogue can take months. Here is a breakdown of how your procurement team can start reaching out to businesses:

  • Create a list of potential business sponsors. Your team will need to research local businesses that cater to your audience. Then, create a list of potential partners. Likely candidates are businesses that have supported similar events, are doing well financially, or offer a product or service related to your nonprofit or event. Ideal partners will fit all three of these criteria.
  • Reach out to middle and low-priority businesses. With practice, your team will get better at appealing to businesses. Start with lower priority business partners. Your team can refine their approach without the stress of talking to one of your dream partners.
  • Follow up and thank businesses. After your event, follow up with a sincere thank you. Mailing thank you cards shows your nonprofit’s dedication to your professional relationships. Calling them on the phone after your event to thank them can open the door for future collaborations.

Remember that some businesses will prefer to support your event in different ways. Some might donate items or offer them at reduced prices, while others prefer to make a cash donation. No matter how they give, be sure to tell them thank you.


Jeff Porter of HandbidJeff Porter, Founder & CEO of Handbid, has spent 18 years in the non-profit industry. In 2004 he founded the Prader-Willi Syndrome Association of Colorado where he still resides as board chair.

Jeff learned early on that non-profits desperately needed better and more affordable fundraising solutions.  Leveraging his software background, he built most of the tools his charities used, and in 2011 he launched Handbid at his own fundraising event.  The goal was to improve the guest experience, reduce administration and increase revenue.  Handbid accomplished all of those goals, effectively doubling revenue in its debut. Nine years later, Handbid’s suite of tools has delighted over a half-million guests, generated millions of bids, and helped thousands of charities raise well over $100 million.

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Fundraising Tuesday: Incorporating Prospect Research into Donor Communications

June 8, 2021 by Dennis Fischman Leave a Comment

A guest post by Sandra Davis of Donorly

As a nonprofit marketing or fundraising professional, you know communication is critical for building relationships with donors and prospects. Your communication strategy is how you get to know supporters personally and earn their trust, and it can help you retain their support over the long term.

Whenever you face an obstacle in your role, such as trying to figure out how to boost donor retention or lead your organization through a crisis, a strong communication approach can help you get back on track. But if you work with a small staff or wear many hats within your organization, it can be easy to let your communication strategy take a backseat.

This is where prospect research comes in. Prospect research is a straightforward way to learn more about your audience and connect with them on a deeper level. It can also connect you with prospective donors you may not have even considered.

When you incorporate prospect research into your donor communications, it can help you:

  • Get in touch with the right people.
  • Connect with donors on a personal level.
  • Determine the most effective communication channels.
  • Leverage prospects’ personal and professional connections.

Before we dive in, keep in mind that prospect research is most often thought of in the context of identifying major donors for large-scale fundraising campaigns. Nevertheless, as Donorly’s fundraising strategy guide explains, it’s always worth it to take time to understand all of your audience members and figure out how to reach them effectively, even in smaller-scale fundraising efforts. Let’s get started!

Get in touch with the right people

Your first step is to make sure you’re talking to the right people. You don’t want to waste time and resources sending messages to people who aren’t likely to engage with them.

Insights gathered from prospect research help you get in touch with the people who are most likely to interact with and donate to your organization. Share on X

Using screening tools and publicly available data, you can not only identify wealthier prospects with the capacity to give to your cause, but also learn more about those who demonstrate an affinity for your work. DonorSearch defines affinity to give as “the strength of [a donor’s] natural connection to a cause. The inclination to support a cause can be emotional, social, or political in nature.”

In the prospect research process, this resource recommends searching for prospects with characteristics like:

  • An existing relationship with your nonprofit. Search for prospects who have remained engaged with your organization over a longer period, actively volunteering, donating, or interacting in other ways. These supporters are more likely to be open to continued communication from your organization.
  • Past involvement with similar organizations. The prospect research process can also reveal information about those who’ve never interacted with your organization. In this case, you can use charitable giving databases or the annual reports of other nonprofits to search for people who’ve given to similar causes in the past. This reveals individuals who care about your issue area and may want to get involved with your organization.
  • Past political donations. Political contributions signify the causes that motivate prospects. They also reveal those who are willing and able to give to causes they care about.
  • Wealth indicators. Readily available data such as an individual’s real estate holdings, stock ownership, and sometimes even their job description can reveal information about their level of wealth. This can help ensure you’re focusing a more deliberate, personalized communication strategy on prospects who are capable of making a larger gift to your organization.

You can pursue prospect research on your own, using tools such as your internal donor records, government records, and prospect research databases. However, this can be a lengthy process, and you may feel like you don’t have the experience or time needed to fully dive into this research.

This is where it may be worth it to look into hiring a prospect research expert who can provide support and help gather insights.

Connect with donors on a personal level

Nowadays, supporters are bombarded with social media and email messages every day from brands and other nonprofits seeking to engage with them. Most of us have become skilled at detecting generic communications versus more personalized messages.

Generic nonprofit communications are easy to spot—these messages typically start with “Dear Supporter” and deliver a wide range of information that may or may not be relevant to all recipients. Personalized messages, on the other hand, speak directly to supporters and open the door to new relationships.

You can make your communications more personal and inspire greater passion in donors using prospect research. With your prospect research process, you can identify:

  • Prospects’ preferred names. Messages addressing supporters by name are much more effective because they make it clear that your organization sees its supporters as individuals and not just a nameless source of funding.
  • Causes that prospects care about. When you identify other nonprofits or political organizations that your prospects have been involved with, it provides clues about what they value. You can use this information to emphasize different aspects of your mission in your communications.

For example, let’s say your organization is focused on planting trees in an urban area. If a prospect has contributed to an organization dedicated to fighting climate change, you can emphasize the power of trees to remove carbon dioxide from the air and improve local environments. This could help influence them to give to your organization as well.

Determine the most effective communication channels

A powerful communications strategy isn’t just about what you say — it’s also about how you say it. You might have a solid message that you think is optimized to drive new donations and support for your cause, but if you’re not using the right engagement channels, you won’t be able to reach prospects effectively.

Prospect research can help you access information about prospects’ preferred platforms to ensure you’re speaking their language.

For instance, let’s say you discover that many of your prospects are older, retired individuals. In this case, you might decide to use direct-mail marketing to get in touch with them since this form of communication appeals to older generations.

On the other hand, you might discover many of your prospects are younger people. To connect with them, you might decide to place more emphasis on your social media posting and messaging to connect with them.

Lastly, if you discover that many of your prospects live in the same area, you can use flyers or targeted social media posts to catch their attention. For instance, you can create a paid Facebook ad and direct it toward people who live in a certain geographic area.

Leverage prospects’ personal and professional connections

The prospect research process can reveal another valuable piece of data about your potential supporters—their professional and personal connections. You can use these connections to understand your prospects better and communicate relevant information to them.

For example, you may discover a prospect has personal connections with other donors to your nonprofit, such as being family members or friends.

This signifies that they’ll likely be more willing to engage with your organization since their loved one is also involved. They might have even contributed in the past to support a friend’s peer-to-peer fundraiser on behalf of your organization.

Plus, when you reach out to these prospects, it won’t be completely out of the blue since they’re probably already aware of your organization through their family and friends.

When it comes to leveraging your prospects’ professional connections, the prospect research process can also give you access to information about where prospects work. This can help you identify opportunities to cash in on corporate matching gifts.

A corporate matching gift program is a type of philanthropy where businesses pledge to match donations made by their employees to eligible nonprofits. When you know where a certain prospect works, you can use a matching gift database to research their eligibility. Or, if you already have several current donors who work at the same organization and who have submitted matching gifts, you’ll know that your prospect is also eligible.


Sandra Davis prospect researchFounder and President Sandra Davis leads Donorly with 30 years of fundraising experience and leadership. Sandra has consulted on numerous capital campaigns, led strategic planning and feasibility study efforts,

and managed board development and recruitment efforts, planned giving, special events, and annual giving programs. Under her leadership, Donorly has grown to support the fundraising efforts of over 75 clients to date.

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Fundraising Tuesday: 3 Steps to Set Up Donation Payment Processing

May 25, 2021 by Dennis Fischman Leave a Comment

A guest post by Peggah Azarvash of iATS Payments

You’ve made an excellent fundraising appeal to your target group of potential donors. They’re heading to the link on your marketing content to get to your donation page. You’ve done everything right up to this point. The only thing left is for your team to process the payment and accept their donation. But that’s crucial–both for your nonprofit and for the satisfaction of the donor.

According to Double the Donation’s giving statistics, online giving grew by 12.1% over 2020. As more supporters give online, depending on a donation payment processor has become more popular and integral. The processor you choose manages your online transactions, and every nonprofit professional should understand how their payment software affects your fundraising goals.

There is no time like the present to upgrade your own online payment process and increase donation completion! Here are the steps you can take to get the most out of your payment processing system:

  1. Explore how your payment processing platform works for you
  2. Understand how your payment processor fits into the donation journey
  3. Integrate your existing data with your new payment processing system

1. Explore how your payment processing platform works for you

First, let’s review some vocabulary. A payment provider manages your organization’s payment processor software. The provider oversees transactions between your organization and its supporters.

But not all processors are made the same. You can choose a more general one like PayPal, but it might not have the specific features that nonprofits depend on.

You’ll want a provider that ensures accurate donor data, manages recurring gifts, and secures data received. Some other considerations you have to remember when it comes to your payment processor include:

  • Dedication to fundraising. Again, payment processing is fundamental to your online fundraising efforts. Without this to facilitate your transactions, you will miss out on donations.

 

  • Data security and fraud prevention. The payment processor you choose, its gateway, and its ACH network should all be secure. After all, they handle your donors’ sensitive financial information. If you experience a data breach, it will harm your nonprofit’s reputation. It’s worth it to invest in a processor with high-security options.

 

  • Easy integration with your tech stack. The payment processor you invest in should integrate well with your nonprofit’s tech stack. For example, if you have Salesforce apps like these, you’ll have an accurate transfer of donor data between your payment processor, donation software, and CRM.

 

  • User experience. iATS Payments’ donation page guide reports that design and ease can make or break a donor’s experience with your organization when donating online. You don’t want to send users away from your site or prolong the giving process if it doesn’t have to be!

 

  • Recognizing your options. If you’re a new organization, looking into your options is important. Many platforms have various fees so it’s important to do your research. This Charity Engine software guide recommends a full review of all costs before you buy.

2. Understand how your payment processor fits into your donation journey

To understand how your processor works in your donation process, take some time to map the donation journey. From appeal to landing on your donation page, make sure you use the best practices to make it easy. Here’s how it should go:

  • A supporter makes a donation on your online page. Your appeal worked, and your donor makes a payment through your online donation tool. Your processor will save sensitive personal and financial information to your CRM. It’s important that the data is accurate because it’s used for future outreach. You’ll want to address donors by name and send thank you notes to build your relationship.
  • The gift is transferred through the payment gateway. From here, the payment is sent to a third-party processor or aggregator. Here, the payment is either approved or denied. The payment can be rejected if it appears fraudulent or cannot be completed. In most cases, donations are received by the processor if approved.
  • Your payment processor completes a transfer request through the ACH network. This is how your software charges your donors for their payment. If they’re paying with debit, it goes through as an ACH debit payment from their bank account. If they paid with a credit card, the ACH payment request is transferred to the donor’s card provider.
  • Your organization receives the payment. When this process is complete, the funds land in your merchant account. Your merchant account, provided by the payment provider, is cashed out into your main bank account. This is where the perks of a dedicated payment processor come into play; you’ll receive your funds more quickly when that is the case.

By identifying your donor’s payment journey, you can see how having a dedicated donation payment processor is beneficial. When it’s integrated with your CRM, you can access your information easily, and you’ll receive your payment that much more quickly!

3. Integrate your existing data with your new payment processing system

When you choose your donation payment processor, there are steps your organization should take when setting up. Of course, this process can be different for each, but there are a few items to expect when setting up for the best results.

Understand how to prepare

Before you purchase your new payment processor, do your research on what setup is required from your team before you commit. For example, make sure that your new donation payment software can work well with your website and CRM. Then, check that your new processor can properly import and read existing data. Additionally, recognize your team’s skills and determine if you need help setting up your platform. If done on your own, you may risk serious mistakes that could cost you data.

Export your existing data

Once you’ve got a handle on how your donation processor works, start your data transfer process. You’ll do this by encrypting and exporting your existing transaction data from your old payment processor. If your chosen software has integration capabilities, you’ll get to skip this step, because it’s automated!

Optimize your donor profiles

Once the data is transferred, provide additional information to your new software provider. For example, talk about how recurring donations work for you. They’ll need to know the following:

  • Donors’ names
  • Previous gift amounts
  • Giving frequency
  • ID numbers

If your team practices good data hygiene, it’ll be easy to export this information.

Let your provider complete your data migration process

You will complete the transfer by double-checking the data from your old processor or CRM. They’ll ensure that data regarding recurring donations are synced without error. This way, your donor’s giving preferences and information are not lost in translation when switching.

Work with your processor’s support team

Smaller organizations may struggle with setting up their processor safely on their own. You must leave your lines of communication open to your donation software vendors. They’ll be able to provide one-on-one support throughout the process.

 

When your team takes steps to transfer your data and learn how your product works you’ll be good to go with fundraising online!


Peggah AzarvashPeggah Azarvash is a passionate Sales Executive with 10 years’ experience providing payment solution support and guidance to nonprofits.

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