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Fundraising Tuesday: How to Ensure Donors Read Your Letter

June 23, 2020 by Dennis Fischman Leave a Comment

Yes, you can raise funds this summer.

I’ve been showing you how asking for donations in the middle of a pandemic and an uprising against racism is actually doing your donors a favor. One of the things donors want most in times like these is the feeling of making a difference, and you can give that to them! (If you don’t, other nonprofits will.)

I’ve also been explaining how to raise funds even if your nonprofit works on issues that have very little relation to Covid-19 or to murders of Black people and other people of color by police. Take the A-B-C approach to fundraising: Acknowledge the crises. Be responsive. Continue to pursue your mission.

 

 

 

 

Direct mail works–better than asking by email, and much better than fundraising online. Sure, the best approach is a multichannel fundraising campaign. But it all comes back to the letter. And job #1 is to make sure the donor actually reads it!

So, how do you give the donor everything she needs to want to open and read your fundraising appeal?

Here’s how to make sure that letter you worked so hard to write gets read:

Envelopes Make Donors Want to Open Your Mail.

Once your donor opens the envelope, the postscript is the most important part of your appeal letter. (So important that here are four more ways to use postscripts!)

If you want a donor to read your letter, “Dear Friend” won’t cut it. Get their name right.

“But how do I know what the donor likes to be called?” Ask their name.

Use photos that tell the story.

Ms. Marvel hero

How your donor should see herself

Tell stories in words, too! And be sure to make the donor the hero of the story.

Follow these six steps and donors will be intrigued by the envelope, attracted by the letter, moved by the story, and motivated to give.

 

 

 

 

 

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Fundraising Tuesday: P.S., I Love You

January 21, 2020 by Dennis Fischman 1 Comment

As I write this letter
Send my love to you…

(The Beatles, “P.S. I Love You”)

Once your donor opens the envelope, the postscript is the most important part of your appeal letter to get right–if you want the rest of the letter to be read at all!

My Favorite Postscript of 2019

I’ve been going through the appeal letters I received in the mail in the last couple of months of 2019. Here’s my favorite P.S., from a local charity, Community Cooks, run by my friend Daniele Levine:

P.S. You make it all possible! Will you give as generously as you can now, so 61,000 neighbors can sit down to a welcoming meal this year without worrying about how they’ll feed themselves or their children? Go to communitycooks.org/give or mail your gift in the enclosed envelope. Thank you!

What’s to like about this P.S. ?

  • The “You” focus makes it sound personal and urgent.
  • “Sit down to a welcoming meal.” That’s specific.
  • “61,000 neighbors.” That’s some impact for my dollar!
  • “Without worrying” draws me in and makes me feel connected to the people I’m feeding.
  • “Thank you.” You can never say thanks often enough!

I do have a couple of ideas for improving this PS.

  • “Thank you in advance” is a magic phrase in my book of fundraising spells, because it expresses gratitude without taking the donor off the hook. I would use that instead of just “thank you.”
  • Ideally, the letter would tell the story of just one family whose whole year was saved because of meals that your donations provided. Then, the PS could harken back to that family, by name.

Ways to Use a P.S. to Increase Donations

I saw a number of different ways that nonprofit organizations wrote postscripts to their appeal letters. All of them have some value.

Say what happens when you give

You can change the course of a student’s life for the better by giving today! Your gift will provide healthy means, early education, and afterschool care to families in our community.

With your renewed support, more patients will receive compassionate, innovative, cutting-edge care when and where they need it. Thank you for making a gift today.

Please send your gift now. Help us to provide the evidence and advocacy to build a just and equitable criminal justice system.

Show the impact on a real person’s life

This year, Sophia and her 27 fellow peer leaders completed our train-the-trainer curriculum and trained 557 youth on workplace violence/ de-escalation, sexual harassment in the workplace, safety and health, and environmental hazards in schools! {Note: this would have been stronger if it focused on just Sophia]

Your last gift of $50 made such a difference. By renewing your support, you will change more lives like Rochelle’s and give a special gift to patients spending the holidays in the hospital. We can’t thank you enough.

Give something tangible to the donor

Some organizations used the P.S. to call attention to a premium they were giving me for giving: address labels, cards, a bumper sticker, a notepad. The Arthritis Foundation offered me a free pedometer. That’s on brand.

Strike board game

My favorite P.S. that promised me a freebie came from the Jobs With Justice Education Fund:

If you donate $85 or more, you will become eligible to receive a FREE new copy of our upcoming board game STRIKE! The Game of Worker Rebellion, to be released in March 2020, as our special thank you for elevating your support to the movement.

Now, that’s really on brand! And every time I would play the game, I’d remember that I gave (and talk about it with the friends playing the game, too!)

Give something emotional to the donor

The problem with giving things to a donor is that they may come to believe they donated just to get the thing. The more attractive the premium, the more likely they are to think their attachment is to that object–not to your mission.

Giving the donor an emotional experience makes them more likely to realize they gave because you and they share a commitment to the cause!

I’ve enclosed pictures of the Alvarez family. Take note of the beautiful photograph of Anthony, the neighbor boy who lost his parents yet found a home with this deeply hopeful family–all because Heifer supporters like you gave them a chance. Thank you. And please accept my very best wishes for a joyous holiday season.

This month, please keep your eye out for emails from myself and other Palestine refugees in the US who have benefited from UNRWA’s services and who now contribute to our broader American community as proud architects, doctors, engineers, and local leaders.

Ms. Fischman, thank you for your continued support. If you have any questions, please call our individual gifts officer, Joyce ____, on her direct line at _____________.

Stories of poverty can leave us angry, sad, and feeling powerless. But stories of overcoming poverty can inspire tremendous compassion. Please make ending poverty a reality by supporting us again today.

P.S. to This Blog Post

“Over 90 percent of readers read the PS before the letter. It is the first paragraph, not the last.” -Siegfried Vogele

Show the love to that 90 percent of readers. Make sure the postscript in your next appeal is worth reading!

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Fundraising Tuesday: The Last Words Shall Be First

February 5, 2019 by Dennis Fischman Leave a Comment

P.S. postscriptMore than 100 appeal letters arrived at the Fischman household last November and December. About two-thirds of them came feet first.

By that I mean that, like your donors, I read the postscript right away.

The p.s. is one of the first things donors read after we open the envelope–probably right after checking to see whether you call your donors by our names. You will make more money if you get the postscript right.

So, how do you write a postscript your donors will love?

Include a Postscript

sad news, happy newsThe sad news is that 37 appeal letters didn’t include any postscript at all.

True, some of them were in a format that didn’t look like a letter. It’s hard to put a p.s. on a report or a sheet of coupons. (That may be a reason not to use those formats very often!)

But many of those 37 were classic appeal letters that came to the signature line and just ended. That’s sad–for the senders.

For your nonprofit, the happy news: it may have given your letter the chance to be noticed. If you used a postscript, good for you!

Make It Urgent

More than 30 letters used their p.s. to stress the reason for giving now.

I was glad to see that none of them said “so we can meet our goal”–that’s your reason to write, not their reason to give. None of them mentioned tax-deductibility, and that’s good: it’s not the reason most people give either.

Most of the time, nonprofits used the postscript to do one of two things:

  • Simply urge the donor not to wait (stressing how easy it is to give online), or,
  • Reiterate the reason to give. “Immigrant families are waiting to find out whether they will be deported. Help them get the legal help they need, today!”

The very best examples made the postscript into a story in brief. They referred back to the clients whose stories they told in the body of the letter and reminded donors, “You can be their hero.”

Experiment with a Call To Action

act nowMostly I advise nonprofits to keep the postscript simple. Ask people to do just one thing: give money. But 18 of the appeal letters I saw this year asked for an additional action.

Some of them requested the donor take steps to make their donation worth more, like “Check if your employer will match your donation.” Others suggested the donor take another action besides giving: fill in a survey, pick a design for a membership card, alert the organization when ICE was in the area.

I’m curious: did your nonprofit try an additional Call To Action in the postscript to your appeal letter? What was the response like? Did people who took that extra step give extra money?

 

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