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Fundraising Tuesday: P.S., I Love You

January 21, 2020 by Dennis Fischman 1 Comment

As I write this letter
Send my love to you…

(The Beatles, “P.S. I Love You”)

Once your donor opens the envelope, the postscript is the most important part of your appeal letter to get right–if you want the rest of the letter to be read at all!

My Favorite Postscript of 2019

I’ve been going through the appeal letters I received in the mail in the last couple of months of 2019. Here’s my favorite P.S., from a local charity, Community Cooks, run by my friend Daniele Levine:

P.S. You make it all possible! Will you give as generously as you can now, so 61,000 neighbors can sit down to a welcoming meal this year without worrying about how they’ll feed themselves or their children? Go to communitycooks.org/give or mail your gift in the enclosed envelope. Thank you!

What’s to like about this P.S. ?

  • The “You” focus makes it sound personal and urgent.
  • “Sit down to a welcoming meal.” That’s specific.
  • “61,000 neighbors.” That’s some impact for my dollar!
  • “Without worrying” draws me in and makes me feel connected to the people I’m feeding.
  • “Thank you.” You can never say thanks often enough!

I do have a couple of ideas for improving this PS.

  • “Thank you in advance” is a magic phrase in my book of fundraising spells, because it expresses gratitude without taking the donor off the hook. I would use that instead of just “thank you.”
  • Ideally, the letter would tell the story of just one family whose whole year was saved because of meals that your donations provided. Then, the PS could harken back to that family, by name.

Ways to Use a P.S. to Increase Donations

I saw a number of different ways that nonprofit organizations wrote postscripts to their appeal letters. All of them have some value.

Say what happens when you give

You can change the course of a student’s life for the better by giving today! Your gift will provide healthy means, early education, and afterschool care to families in our community.

With your renewed support, more patients will receive compassionate, innovative, cutting-edge care when and where they need it. Thank you for making a gift today.

Please send your gift now. Help us to provide the evidence and advocacy to build a just and equitable criminal justice system.

Show the impact on a real person’s life

This year, Sophia and her 27 fellow peer leaders completed our train-the-trainer curriculum and trained 557 youth on workplace violence/ de-escalation, sexual harassment in the workplace, safety and health, and environmental hazards in schools! {Note: this would have been stronger if it focused on just Sophia]

Your last gift of $50 made such a difference. By renewing your support, you will change more lives like Rochelle’s and give a special gift to patients spending the holidays in the hospital. We can’t thank you enough.

Give something tangible to the donor

Some organizations used the P.S. to call attention to a premium they were giving me for giving: address labels, cards, a bumper sticker, a notepad. The Arthritis Foundation offered me a free pedometer. That’s on brand.

Strike board game

My favorite P.S. that promised me a freebie came from the Jobs With Justice Education Fund:

If you donate $85 or more, you will become eligible to receive a FREE new copy of our upcoming board game STRIKE! The Game of Worker Rebellion, to be released in March 2020, as our special thank you for elevating your support to the movement.

Now, that’s really on brand! And every time I would play the game, I’d remember that I gave (and talk about it with the friends playing the game, too!)

Give something emotional to the donor

The problem with giving things to a donor is that they may come to believe they donated just to get the thing. The more attractive the premium, the more likely they are to think their attachment is to that object–not to your mission.

Giving the donor an emotional experience makes them more likely to realize they gave because you and they share a commitment to the cause!

I’ve enclosed pictures of the Alvarez family. Take note of the beautiful photograph of Anthony, the neighbor boy who lost his parents yet found a home with this deeply hopeful family–all because Heifer supporters like you gave them a chance. Thank you. And please accept my very best wishes for a joyous holiday season.

This month, please keep your eye out for emails from myself and other Palestine refugees in the US who have benefited from UNRWA’s services and who now contribute to our broader American community as proud architects, doctors, engineers, and local leaders.

Ms. Fischman, thank you for your continued support. If you have any questions, please call our individual gifts officer, Joyce ____, on her direct line at _____________.

Stories of poverty can leave us angry, sad, and feeling powerless. But stories of overcoming poverty can inspire tremendous compassion. Please make ending poverty a reality by supporting us again today.

P.S. to This Blog Post

“Over 90 percent of readers read the PS before the letter. It is the first paragraph, not the last.” -Siegfried Vogele

Show the love to that 90 percent of readers. Make sure the postscript in your next appeal is worth reading!

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Fundraising Tuesday: Envelopes Make Donors Want to Open Your Mail

January 14, 2020 by Dennis Fischman Leave a Comment

Did you get a lot of requests for donations in the mail last year? So did I. I just held a ruler up to the stack of mail that arrived in November and December of 2019. It was more than six inches worth of paper.

envelopes

Taller than a coffee cup. For sure. But more powerful?

The power of the nonprofit message all depends on whether we choose to open the envelope.

Direct Mail is You Against the World

Piles of envelopes coming through the mail: at home, we are used to that. As donors ourselves, we may have a routine: open the mail next to the recycling bin and pitch, pitch, pitch. Save that one for later. Pitch, pitch, pitch.

That includes the organizations we love and the organizations we’ve never heard of. The appeal letters are mixed in with the bills and the marketing mail. It’s all just a mass of paper, and the more we throw into the bin, the more we win.

We know that when we are at home, thinking like donors. But as soon as we get to the office, we forget it. Our nonprofit is so special, and its work is so important. Donors must be dying to see, open, and read everything we send them. Right?

Wrong. Our appeal letters are part of the pile, and it’s our direct mail against letters from everybody else in the world–until we do something that makes donors want to read them. Often, that’s the envelope.

Envelopes that Welcome Donors In

Statistically, one of the best ways to get your mail to stand out from the pack is to send it in an oversized envelope. Whether that’s a full sheet of paper or a greeting card size, it immediately calls attention to itself.

Oversized envelopes

As you can see, some of these envelopes use graphics to differentiate themselves, too. That’s even more important if you’re sending appeal letters in regular business-sized envelopes. An envelope with graphics…

Envelopes with graphics

..or an envelope that IS a graphic!

Envelope, all graphic

With or without a drawing or photo on the front, some envelopes beg to be opened because they have a compelling message there. United Farm Workers warns “Workers hung out to dry.” Don’t you want to open the envelope to find out what that mean, and what you can do about it?

In These Times magazine says, in bright red script letters, “Help the press protect democracy.” (They also used a colorful first-class stamp, which catches the eye–and is known to get a better result than a nonprofit imprint.)

What did your nonprofit do in 2019 to make sure your envelope would get opened?

What will you do in 2020, now that you’ve looked at these examples?

 

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Fundraising Tuesday: Donor-Nonprofit Couples Counseling

January 7, 2020 by Dennis Fischman Leave a Comment

couples counseling

So, who’s my next appointment? Ah, Sarah Donor and William Nonprofit. Coming in for couples counseling for the first time.

 

 

Counselor: Why did the two of you decide to come in here today?

Sarah: I don’t feel like he loves me any more. For a short time when he was wooing me, he emailed every day. He told me how important I was. Once he popped the question–“Will you donate to me?”–and I said yes, he said “Thank you for your gift,” and that was the end of the romance!

William: I do love her. At least, I love the way I feel when she supports me. Everything I do is better and stronger because of her. But I don’t get all this mushy “Donor Love” stuff. I thought she gave because she cared about me.

Sarah: I do care about William. But I thought we shared the same values. We’d be a strong partnership. But it took him so long to say thank you, and it felt like a formality. And since then, whenever he talks to me, all he can talk about is “me, me, me.” Even when he says “we,” he means “me.”

William: Gee, that’s unfair. I talk about the important work I do for the arts, or for the environment, for peace, or for social justice. Aren’t those the values we share? I have a big impact. And don’t I say I couldn’t do it without you?

Sarah: But you never say I’m doing it with you. Or better yet, that you’re doing it with me! We only talk when you have something to brag about. And even then, I feel like you’d say the same thing to anyone else who gave you what I give. Sometimes I’m not sure you even remember my name!

Counselor: You both really want this to work out, and that’s encouraging. I’m going to tell you, it will be a gradual process–and our time for today is nearly up. Here’s some homework.

Mr. Nonprofit, this week you should make some time not to ask Sarah for anything but to learn more about her. When does she like to hear from you? What does she like to be called? And–I know this is hard–what was it about you that made her want to give to you in the first place? (It’s not going to be “everything.” Be ready to really listen to the answer.)

Ms. Donor, you took an important step by speaking up, and another important step will be to set your hurt feelings to one side. Can you and William plan some fun events together? Can you share some stories about times when other nonprofits made you feel good?

Communications are key, and they happen gradually, not all at once. Thanks for seeking my professional advice today. Next Tuesday, same time?

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