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Fundraising Tuesday: Give to Get–the Donor’s Mailing Address

April 19, 2022 by Dennis Fischman Leave a Comment

When you meet someone you’d like to date, you ask for their phone number. When you meet someone you’d like to see become a donor to your nonprofit, you ask for their mailing address.

That’s right, post office mail. U.S. mail. Fondly referred to as “snail mail.” Because it works.

Across all age groups, direct mail fundraising appeals work better than email appeals, and far better than asking for money on social media. Even when a donor goes to your website and gives online, she is more likely to give because she’s already seen your letter in the mail.

The question is, why should she trust you with her address, any more than she’d trust you with her phone number? The answer is, because you have given her a reason to.

Give to Get the Mailing Address of a Donor or Prospect

What can your organization give your actual or potential donor that has to go through the mail?

Example 1: Something timely to read.

HIAS mailing addressHIAS is an international agency whose slogan is “Welcome the stranger. Protect the refugee.” Although it helps and gets help from people of every background, it was founded a hundred years ago to aid Jewish immigrants, and a significant number of its donors are still Jewish.

So, I was impressed when, the week before Passover, I got a card in the mail containing this special reading that I could add to my Passover seder:

We extend our hands in welcome to those who continue to seek asylum in our country, and we remember the danger of what happens when ordinary people do not stand up to those in seats of power. Now, we join hands to recognize that the work of welcome is the work of each of us and all of us and that we are strongest together.

Granted, I was already on their mailing list, so the card was more of a thank-you gift than a “give to get.” But if this were the first mailing they’d ever sent to me, it would make me happy. I would tuck the card away to use at my family’s seder–so much nicer than having to look it up on my phone!

And if they had emailed me and said, “We have this beautiful reading with a colorful illustration that you can use to make your holiday more special, and we’ll mail it to you–just fill in your street address here”? Yes, I probably would have. And then HIAS would have been able to send more communications, and appeals, to my home, through the mail.

Example 2: Something symbolic to wear.

Change Comes Now works to support women imprisoned in Florida. During the depths of the pandemic, they were the only group making sure that women inside prison walls had face masks to wear.

Providing those masks was an act of real solidarity. For people on the outside, Change Comes Now figured out a way they could show solidarity symbolically–and a way they could share their mailing addresses with the organization.

Change Comes Now created rubber wrist bands, marked with the name of a women’s prison in Florida: “Gadsden,” “Lowell,” “Homestead.”  On Facebook, CCN offered its followers the chance to get one of these symbols of solidarity through the mail. For a couple of bucks to defray the cost of postage, a family member, a formerly incarcerated woman, or simply someone who believes the prison system is inhumane could receive a wrist band through the mail.

CCN received their mailing address. By entering those addresses into its database, it made it possible to mail them newsletters and, eventually, fundraising appeals.

What can your nonprofit offer that will make people who follow you online (or get your messages in their email inbox) agree to share their mailing address?

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3 Strategies to Drive More Nonprofit Website Traffic

February 14, 2022 by Dennis Fischman Leave a Comment

Say you’re standing in line at a coffee shop, waiting to get a cappuccino. To kill the time, you strike up a conversation with a stranger about your nonprofit. You tell them about your mission and recent fundraising events, and before you go your separate ways, you direct them to your website for more information. That’s where you want them to go, right?

Your nonprofit’s website is one of your biggest assets. But for many organizations, the challenge of leveraging this asset comes from figuring out how to boost website traffic and get people to actually use your website as a resource.

So, aside from suggesting to strangers in coffee shops that they check your website out, how can you drive more nonprofit website traffic? Here are three strategies that can help:

  1. Create high-quality content.
  2. Employ SEO best practices.
  3. Integrate your website with social media.

With these tips and a website building tool created for nonprofits, you can direct more traffic to your website, cementing it as a great resource for your supporters to get information about and contribute to your cause.

1. Create high-quality content.

One of the most important things you can do to boost website traffic is to ensure that you’re posting high-quality content on your website. After all, you want to give your audience a good reason to visit it. And, according to Morweb’s guide to the best nonprofit websites, having great content on top of a solid website design will do the trick.

Here are some ways you can ensure that your content is high-quality:

  • Create a donor communications calendar that outlines the website content you want to publish.

 

  • Consistently publish on your blog to demonstrate that supporters can come to your website on a regular basis for fresh content.

 

  • Incorporate multimedia elements into your content such as images, videos, interactive graphics, and audio clips or podcasts.

Whatever content you choose to create, be consistent in developing and publishing it. Consistency will signal to your supporters that your organization is actively moving its mission forward and interacting with its community of supporters.

2. Employ SEO best practices.

Search engine optimization (SEO) is the process of creating website content that will help increase your visibility on search engine results pages. SEO can seem intimidating at first, but it’s actually pretty easy for anyone to improve their content’s rankings. Here are some actionable SEO best practices you can start using today:

  • Incorporate keywords into your content: Keywords are words or phrases that people type into search engines. Use relevant, non-competitive keywords throughout your content that will help you rank higher on search engine results pages.

 

  • Make your website accessible to everyone. In addition to helping you connect with more supporters, optimizing for accessibility can help improve your SEO rankings. Add alt text to graphics and images and provide captions and transcripts on videos so all users can interact with your content successfully.

 

  • Create useful meta tags. Meta titles are the titles that appear on a search engine’s results page. Similarly, meta descriptions are the text underneath the meta titles that inform a user (and a search engine) what your page is about. Make them specific and informative. Also, try to keep your titles under 60 characters and descriptions under 155 characters. Otherwise, Google might cut them off.

SEO may require you to take a few more steps in the content creation process, but in the end, implementing best practices will help you drive more website traffic as search engines will have the information they need to see your content is valuable to users and rank you higher on results pages.

3. Integrate your website with social media.

Connecting your nonprofit website with your social media profiles can create a stream of two-way traffic between these two tenets of your online presence. For example, if someone discovers your nonprofit through a Facebook post about an event, they might follow a link in that post to your nonprofit’s website.

Here are some ways to boost traffic between your social media and your site:

  • Share your website content on your social media profiles.
  • Include social media icons on each page of your website and encourage your website visitors to share those pages with their family and friends.
  • Add a live social media feed to your homepage so visitors can see you have an active social media presence and can click through to your profiles.

Getting your supporters moving between your social media profiles and your website will create a constant flow of traffic between them. This is also a great strategy for connecting with prospects you might not have had access to before, as you’ll be able to connect more easily with your supporters’ personal networks on social media platforms.

As driving nonprofit website traffic becomes a constant part of your marketing strategy, you can empower your nonprofit to raise awareness, welcome new supporters to your community, and pull in more donations.

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Fundraising Tuesday: Make the Calendar Your Friend. Easy!

January 25, 2022 by Dennis Fischman Leave a Comment

What if I told you there was a way you could reach out and touch your supporters more often, with less effort, with more impact, and raise more money for your nonprofit? Would you be interested?

There is, and it’s called an integrated donor communications calendar. And it’s easy!

Why Planning Your Posts and Your Asks Makes Life Easier

Did you ever have this experience? You open your computer, see that you haven’t emailed, Facebooked, tweeted, etc., to your donors in weeks. Your heart sinks.

“I really have to get in touch with them right now,” you say to yourself. “But what in the world will I say?”

I sympathize. There’s nothing more off-putting than a blank screen (unless it’s a blank piece of paper). Many’s the time I’ve got up and made myself a cup of tea, or cleaned the cats’ litter box…anything to delay that fateful moment when I have to have an idea.

The problem isn’t with you, or me. The problem is that we are leaving too much to chance.

Yes, a blinding flash of inspiration can strike just at the moment when you sit down to write. It can happen. But that’s not the way to bet.

Instead, we can more or less guarantee that we will have something to write about. Not only that, but we can make sure that we’ll be sending out the right messages at the right time, to the right audience, making them feel seen and appreciated (and more likely to donate when asked).

Planning ahead makes life easier for us and better for our readers and donors. So, how do we start? We start with a calendar.

What to Put on Your Donor Communications Calendar

The three types of content you want to share with your supporters are:

  1. Seasonal
  2. Campaign
  3. Evergreen

Seasonal communications

Topical content is what will be top of your donor’s minds and close to their hearts at any given time.

If you know your audience, you know what they care about, specifically. For example, the Martin Luther King holiday is just another Monday off for some communities. For others, it is the most important day of their year.

Think about what will be front and center for the audience that gives to your nonprofit throughout the year. Take out a calendar, go month by month, and list the topics. Then, think about what your organization is especially well positioned to say about them. (For instance: “Did Martin Luther King play a role in promoting Fair Housing?” is a good post for a Fair Housing Commission, but it would be weird and distracting for a group focused on environmental racism to put out.)

Now, put that precise topic on your calendar, on the date when you want it to go public. Plan backwards from that date f0r

  • when you want to finalize and schedule it,
  • when you want to create different formats for your email and your various social media,
  • when you want to write it,
  • when you want to assemble photos, links, quotes, etc., for it
  • when you need to interview anyone for it (because anything that involves more than one person will take longer!)

When you put those steps on your calendar, you won’t wake up in a panic in mid-January wondering what to post. You’ll come back to work after New Year’s Day, look at your calendar, and have your plan for your MLK Day post in order. Simple!

Do the same thing for as many significant dates during the year as you can come up with. You’re off to a great start for the year.

Campaign communications

Let’s say your organization advocates for new policies when the legislature is in session–or runs a summer camp–or has an annual gala. Unlike the seasonal topics, these campaigns are not events that donors will necessarily know about by themselves. But you want them to pay attention!

Talk with your Executive Director and colleagues about what the organization will be doing over the course of the calendar year that you want the public to pay attention to, and perhaps even get involved in. Figure out the key dates, the essential themes, and the calls to action you want to share. Plan multiple messages across different platforms.

Now, block out the time on your calendar when most or all of your messaging is going to focus on that campaign.

Evergreen communications

Between seasonal content and campaign content, your communications calendar is starting to look substantial! Remember, though: consistency matters. Your donors and other supporters should look forward to hearing from you regularly. If you do a monthly newsletter, it should be every month. If you do a weekly Facebook post (I’d suggest more often), make sure you don’t skip a week. If you’re on Twitter, you can do variations of the same tweet multiple times a week, or a day. And so on.

Where are you going to get all that content? That’s where evergreen topics are so, so helpful.

Evergreen content is the kind of story that your donors will find interesting no matter what week, month, or year it is and what else may be going on. It’s what they care about, always. If you recognize what matters to them and serve it up regularly, they will keep coming back for more.

Cast your net to catch evergreen content when it shows up on the internet. (Google Alert and Feedspot are two of the many tools you can use for this.) Create a system for collecting stories from your staff, and a story bank, and you can pull from that treasure trove at will.

Betwixt and between the seasonal and campaign topics, at any time on your calendar, you can share your evergreen content with your readers. Sometimes, that will be what they remember the best!

Integrate Fundraising into Your Calendar

Most of fundraising is what happens between the asks.

Fundraising includes the thanks you send and the impact you demonstrate. It also includes the ways you provide value to your donors and the ways you make them happy to hear from you.

But of course, fundraising is also asking for money. And you should include your direct mail, email, and events fundraising in your calendar, too. That way, your asks can build off what you are already saying to your donors–and your communications can seamlessly lead into your solicitations.

The best day to start your communications calendar is today! List those seasonal, campaign, and evergreen topics and start plugging them into your schedule. Do yourself a favor and never have to wonder “What in the world will I say?” again.

 

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