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5 Ways to Leverage Social Proof on Your Nonprofit Website

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A guest post by Anne Stefanyk, Kanopi Studios

Imagine this: You’re looking for a new restaurant to try on a Friday night. In your research, you come across an option that looks intriguing. However, the restaurant has only a handful of online reviews. You decide to keep searching and come across another eatery that has hundreds of reviews that are mostly positive, including reviews from established local guides. Because it seems like many other credible people have tried the restaurant and enjoyed it, you choose to go to the second establishment.

This example demonstrates the idea of social proof—the psychological phenomenon where people determine the right way to act based on the decisions and opinions of others.

Social proof is a powerful marketing tool for nonprofits. It shows potential new supporters that your organization already receives support from many other reliable individuals, and is therefore worthy of their support, too. 

In this guide, we’ll review our top tips for leveraging social proof within your nonprofit website and online fundraising campaigns to build credibility and trust with your audience. Along the way, we’ll review examples from the best nonprofit websites to demonstrate what a few tips look like in action.

1. Feature supporter testimonials

Just like a restaurant review, a supporter testimonial shows potential donors that your nonprofit is backed by trustworthy people who make smart investment decisions.

To get a good balance of trusted voices, seek out testimonials from different types of supporters, such as:

  • Donors: Interview long-time or major donors about why they’re passionate about your cause and what drives them to give.
  • Volunteers: Ask highly engaged volunteers about their favorite aspects of your mission and what their volunteer involvement means to them.
  • Corporate partners/sponsors: Get quotes from your corporate partners about why their business values align with your nonprofit’s mission and why they sponsor your events year after year.

Showcase these testimonials on your nonprofit’s blog and online donation page, as well as in your email newsletters and social media posts.

2. Showcase community impact

Show potential new supporters that your nonprofit receives backing and support from your entire community and that you’re a responsible community steward. Demonstrate the extent of your community impact by including these elements on your website:

  • Community member testimonials, including testimonials from beneficiaries who have been supported by your nonprofit’s services
  • Metrics that reveal your nonprofit’s impact, such as how many community members you help or the size of your geographic reach
  • Lists of your community partnerships, such as collaborations with other nonprofits or local schools

For example, let’s say your nonprofit provides healthcare resources and support to your local community. Kanopi’s healthcare website design guide recommends building trust through inspiring testimonials that include a photo of the individual and direct quotes from the patient or their family members. Consider creating a dedicated “Testimonials” or “Impact” page that also includes statistics about the number of community members you serve and other local healthcare organizations you partner with.

3. Include suggested donation amounts

Offering suggested donation amounts on your nonprofit’s giving form makes it easier for donors to determine how much to contribute. When donors see how much other people are giving, they’ll make their decision based on those amounts to align with the norm.

Bloomerang’s guide to nonprofit donation pages offers a few useful tips for choosing and displaying your suggested giving amounts:

  • Base your suggested donation amounts on your median donation amount. For example, if your median donation amount is $25, you can set your donation suggestions at $25, $50, $75, and $100.
  • Highlight your most popular gift amount. For example, take a look at how the CARE online donation page highlights the $300 option with a note saying “Most people are donating $300 right now.” New donors will think to themselves, “If most people are giving $300, then maybe so should I!”

Screenshot of the CARE donation page showing the $300 donation amount highlighted with a note that says “Most people are donating $300 right now.”

  • Use A/B testing to determine the best combination. A/B testing is the process of changing just one element on your online donation form (in this case, your suggested giving amounts) to determine which combination is most effective for driving conversions.

Be careful not to set your suggested donation amounts too low. Research from the University of Chicago’s Booth School of Business shows that low donation suggestions may increase your donation rate but decrease your overall average donation amount.

Instead, default to suggesting higher donation amounts. Even if donors don’t take you up on your highest suggestions, higher options tend to lead donors to give more than they otherwise would.

4. Create an exclusive donor circle

Invite donors to join an exclusive group of like-minded people by creating a donor circle.

Create different tiers for your circle based on giving level and offer varying benefits at each tier. Then, give each tier a name based on your nonprofit’s mission.

For example, Georgia Audubon’s Leadership Giving Circle is divided into these four tiers:

  • Cerulean Circle ($10,000+)
  • Roseate Circle ($5,000-$9,999)
  • Scarlet Circle ($2,500-$4,999)
  • Chestnut Circle ($1,000-$2,499)

Description of the Cerulean Circle of the Georgia Audubon Leadership Giving Circles

Each tier includes unique benefits along with an invitation to the annual Leadership Giving Circle birding trip, which is an opportunity to connect with fellow like-minded donors.

Feature a donor wall on your website or at your nonprofit’s headquarters that includes the names of all the donors in each circle (except those who wish to be anonymous). This can show potential donors the extent of your program and all the other donors who they’ll have the opportunity to connect with.

5. Display awards and accolades

Your nonprofit may have received awards or recognition from trustworthy organizations to acknowledge your positive influence. Feature any awards or acknowledgments on your website’s homepage, header, or footer to demonstrate your organization’s credibility.

For example, consider adding these accolades to your website:

Demonstrating recognition from these trusted organizations is another effective way to increase donors’ confidence in your organization and the likelihood that they’ll financially support your cause.

If you need more support as you incorporate these tips into your nonprofit website, don’t hesitate to reach out to a nonprofit website professional. A web consultant can leverage their expertise to help your nonprofit tell its story more effectively and promote the idea of social proof in every aspect of your web design.

As Founder and CEO of Kanopi Studios, Anne Stefanyk helps create clarity around project needs, and turns client conversations into actionable outcomes. She enjoys helping clients identify their problems, and then empowering the Kanopi team to execute great solutions.

Anne is an advocate for open source and co-organizes the Bay Area Drupal Camp. When she’s not contributing to the community or running her thoughtful web agency, she enjoys yoga, meditation, treehouses, dharma, cycling, paddle boarding, kayaking, and hanging with her nephew.

https://twitter.com/Anne_Kanopi

https://www.drupal.org/u/annabella

https://www.linkedin.com/in/annestefanyk/

Better Outreach: 3 Impactful Nonprofit Marketing Strategies

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In today’s fast-paced and digitally-driven world, effective marketing is more vital than ever. Nonprofits must compete with big-name corporations to spread the word, build strong supporter relationships, and make a meaningful impact.

Your outreach might help recruit volunteers, retain donors, secure corporate sponsorships, and promote your services to beneficiaries.

With so many marketing goals you’re trying to achieve, how do you determine the best approach for your organization? To help, this article will explore a handful of impactful strategies, including:

  • Use eCards For Personalized Donor Communications.
  • Launch An Awareness Campaign.
  • Boost Your Website With The Google Ad Grant.

Ready to discover the power of strategic marketing and digital storytelling and create a lasting impression on your audience? Let’s dive in!

Use eCards For Personalized Donor Communications

eCards bring traditional greeting cards’ classic, personal feel into the virtual space. With instant deliverability, you can send off eCards for every occasion.  They’re a cost-efficient, environmentally-friendly alternative to traditional printed cards since you don’t have to worry about printing and postage.

Using an eCard creation platform, you can create digital cards for various aspects of your communications. eCardWidget’s charity eCards guide dives into a handful of common uses nonprofits take advantage of. With a bit of creativity, you can create cards to:

  • Fundraise by selling online greeting cards to donors.
    • Provide an instant give-back for every donation by offering eCards.
    • You can also enable tribute donations, allowing people to donate in a loved one’s name instead of sending a birthday or holiday gift. Then, they can send a festive eCard letting the honoree know.
  • Invite supporters to events. Create personalized invites and share registration links for upcoming nonprofit events. When you extend a personal invitation, people are more likely to attend. You can even equip supporters to send invitations to their friends and family, too!
  • Reach out during key times of the year. Let supporters know you’re thinking of them on special occasions like birthdays, holidays, and anniversaries.
  • Thank donors and volunteers. Digital greeting cards are a fantastic volunteer and donor appreciation strategy. Recognize those who make your mission possible by sending personalized thank-you cards after they donate or volunteer. You can even commemorate special milestones like the anniversary of their first gift or volunteer event.
  • Boost word-of-mouth referrals. Get supporters in on the marketing action by encouraging them to send awareness cards to their friends and family. They can send challenges to donate, follow you on social media, or take another action.

Launch An Awareness Campaign.

If you simply want to drive mission awareness, an awareness campaign might be the right marketing strategy. OneCause’s nonprofit awareness campaign guide explains you can classify any time-bound, strategic campaign aimed entirely at increasing awareness for your cause as an awareness campaign.

As you get started, leverage these tips to set your awareness campaign up for success:

  • Capitalize on existing holidays and awareness days, weeks, and months. For example, environmental organizations might leverage Earth Day, or hunger prevention organizations might coordinate their campaigns with Hunger Action Month. If there’s no dedicated cause awareness holiday associated with your cause, create your own!
  • Leverage social media for increased reach. Social media is known for its wide-scale shareability. Encourage your followers to share your posts and publish their own with your campaign’s designated hashtag. You may even attempt a viral challenge like the renowned Ice Bucket Challenge or collaborate with partner organizations to reach new audiences.
  • Use eCards to spread the word. Create a handful of designs that feature your nonprofit’s name and cause. Then, encourage supporters to send cards to friends and family to spread the word. They might challenge recipients to donate or pass the message along.

No matter your approach, know that you’ll need to attach slightly different KPIs to gauge the success of this marketing strategy. For example, common goals include audience growth and digital engagement. Specifically, you might aim to increase your social media followers or achieve a certain number of impressions.

In any case, carefully consider how a cause awareness campaign will fit into your overall nonprofit marketing strategy before starting.

Boost Your Website With The Google Ad Grant

Your website is the hub of your digital marketing strategy. It’s where existing supporters go to stay updated on your projects and new supporters go to learn about your cause. Through the Google Ad Grant program, you can use paid advertising to get your website in front of more users for free.

Eligible nonprofits receive up to $10,000 per month to spend on Google Ads. They can then use these funds to bid on cause-related keywords and promote their most important web pages at the top of Google search results. So long as you meet the Google Grants eligibility criteria and follow the compliance rules, you can promote any content that pushes your mission forward.

It’s not enough to promote your nonprofit’s homepage and call it a day, though. You’ll need to be more strategic than that. Most often, nonprofits advertise the following types of content:

  • Donation and fundraising pages to boost online donations
  • Event pages to increase registrations
  • Volunteer pages to retain volunteers and recruit new ones
  • Services pages to spread awareness among beneficiaries and prospective supporters
  • Educational content to spread cause awareness

A bit of work goes into getting started with the Ad Grant program. Once approved, you’ll need to write compelling ads that amplify important content, target relevant keywords, and inspire users to visit your website to learn more. To make the most of this nonprofit marketing strategy, hone in on your target audience, too.

For example, let’s say you’re a local youth services organization that wants to promote its mentorship program via Google Ads. Advertise your services page to parents and guardians in your service area by choosing relevant keywords like “child mentoring services” or “youth mentorship programs.” Then, select the specific geographic area you serve, specify demographics such as the target age range (e.g., 25-45), and define audience interests like parenting and family activities.

Final Thoughts on Choosing Nonprofit Marketing Strategies

Start with these tactics, and pay attention to results to learn what inspires people to engage. That way, you can adjust as you go and ensure your organization stays relevant online. In no time, you’ll connect with new supporters and inspire existing ones to stick around.

Tim Badolato head shotTim Badolato, CEO at eCardWidget

Tim Badolato is the CEO of eCardWidget.com an innovative platform for digital employee recognition, donor acknowledgment, business marketing, and nonprofit marketing. He has a passion for using technology to drive positive outcomes for mission-driven businesses and nonprofits.

Fundraising Tuesday: Effectively Marketing Your Nonprofit’s Next Virtual Event

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A guest post by Dominique Desmarais of CharityBids

The COVID-19 pandemic boosted the prominence of virtual charity events. But nonprofits have continued to leverage them beyond the days of lockdown because of their many benefits.

For most of your supporters, virtual gatherings are likely unique, refreshing, and convenient to attend. Plus, they can help your organization save on costs, or tap into exclusive experiences like celebrity appearances or performances. There’s also a wide variety of online fundraising tools and strategies you can use for a virtual event.

However, just because your auction will be held via Zoom or your gala will take place in an immersive virtual reality venue doesn’t mean that your marketing efforts can take a backseat. With virtual events, you still need to pull out all the stops when it comes to promoting the occasion and encouraging people to attend.

In this guide, we’ll help you get started by providing three tips you can use to effectively market your nonprofit’s next virtual event.

1. Take a multichannel approach.

Even though your event is going to take place online, you should still cast a wide net when it comes to choosing marketing channels to promote your virtual event. Use a multichannel approach to make sure that you’re covering all of your bases.

So, what channels should you use?

  • Email
  • Social media
  • Radio and TV
  • Printed materials (such as flyers and posters)
  • Direct mail

Of course, some channels will be more useful than others, depending on what you know about your supporters. But the main idea of a multichannel approach is, according to Double the Donation, to “increase your chances of reaching out to your supporters with their preferred communication method.”

As you cast your marketing net wide, keep these best practices in mind to make your efforts as effective as possible:

  • Brand your materials to your nonprofit. No matter the channel your supporters are using to learn about your event, they should know that the messaging is coming from your nonprofit. Be consistent in using your nonprofit’s brand elements across your marketing materials. Place your name and logo in a prominent place on all of your materials, and use similar color schemes from channel to channel. This way, you’ll build brand recognition for your organization while promoting your event.

 

  • Use calls-to-action to encourage registrations. The end goal of your virtual event marketing strategy is to get your supporters to register for your event. Use calls-to-action (CTAs) to encourage them to take that step. A CTA is simply a statement that encourages people to do something. For example, you might include a CTA in an email newsletter that says, “Help end the rhino poaching crisis by registering for our webinar today.”

 

  • Pay attention to timing. Different channels will be useful at different times leading up to your virtual event. For instance, printing hundreds of flyers probably wouldn’t be a very wise move in the last few days before your event. Those materials would better serve your marketing strategy a few months prior to the big day. On the other hand, social media will be a great tool to use in the days and hours leading up to the event because they’ll reach your audience quickly.

As you select the different channels you’ll use to market your virtual event, make sure to be consistent in how you talk about your event. Share critical details like date, time, and cost to register. This way, everyone will get the same information regardless of the way they receive that information.

2. Make your website your event information hub.

Because your virtual event will likely require that your supporters register online, you should use your website as a central event information hub, directing supporters to it no matter how they hear about your event.

CharityBids’ guide to nonprofit event planning suggests creating a microsite or dedicated events page on your website that includes an easy-to-use registration form. This way, you can not only get people registering for your most current virtual event, but also establish a clear section on your website that supporters can visit regularly for news about future events.

Let’s look at some additional ways you can strengthen your website to make it an effective marketing tool for your virtual events:

  • Spotlight your event on your homepage. Put event announcements front and center on your website by including them on your homepage. This way, users will quickly learn about your events when they visit your website and be encouraged to continue their journey by learning more on your event page.

 

  • Create blog posts about your event. Your blog is a great place to plug your virtual events. For example, you might write up the history of your annual gala, share what your attendees enjoyed most about last year’s auction, or publish an interview with your event’s special guest. Don’t forget to include a CTA that encourages blog readers to register!

 

  • Add social media buttons. Once a supporter has used your website to register for your virtual event, they may want to share the event information with their personal networks. Empower them to do so by including social sharing buttons on your website. This way, your supporters can help market your event with one easy click.

As you prepare your website to be the central information hub for your next virtual event, perform some website maintenance. For example, make sure that your website is loading correctly, that every link on your site works, and that any outdated content has been removed. Additionally, ensure that your website is optimized for accessibility so that anyone can use it, regardless of ability. This way, you’ll be ready to welcome as many people as possible to engage with your event-specific web content.

3. Use personalization to make your communications more effective.

The best way to start personalizing your marketing efforts is to segment your target audience. This is the process of dividing your audience into sub-groups based on shared characteristics. Your promotional messages will better resonate with your audience when they’re tailored to specific audience groups.

To segment your nonprofit’s community of supporters, use your donor data to identify shared characteristics like:

  • Geographical location
  • Age
  • Donor status
  • Communication preference

Here’s an example of what this might look like in practice: Say that you review the donor data in your CRM and learn that 60% of your supporters live in your local community. Knowing this, your team could determine that it would be a good use of marketing dollars to hang up event posters in community centers, and ask local business owners to keep a stack of flyers by their cash registers.

To take your personalization efforts to the next level, use your recipients’ first names and reference their previous donations or involvement with your nonprofit. Personalizing your materials when you can will make your supporters feel seen as individuals and feel like your virtual event invitations are meant just for them.

The success of your nonprofit’s next virtual event will heavily depend on your ability to market it effectively. Leverage the tips in this guide to make your efforts count, and consider working with charity event planning and production experts to make the process even easier. You’ve got this!

Dominique DesMarais head shotAuthor: Dominique Desmarais, Marketing Manager at CharityBids

Dominique is the Marketing Manager at CharityBids. She earned her Bachelor of Commerce from the Smith School of Business at Queen’s University, specializing in Marketing and International Business.

Over the years, Dominique has developed a strong passion for creative direction and strategy development. She brings a unique and artistic approach to marketing, rooted in her enthusiasm for the creative, entertainment and fashion industries, and their applications to establishing and growing digital presence. Having launched her own creative agency, Dominique was able to collaborate across cultures and bring creative visions to life through disruptive innovation.

When she’s not working, you can find Dominique hunting down the best food in the city, taking in an art exhibit, or capturing the beauty of her surroundings through photographs. She has a fire to create change and a drive to fuel success, while continuously striving to learn, grow, and prosper.

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