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Fundraising Tuesday: Does Your Appeal Letter Stink?

July 21, 2020 by Dennis Fischman Leave a Comment

fresh fish sold hereThe fishmonger looked up proudly at his new hand-painted sign.  “Fresh fish sold here,” it proclaimed.

A friend tapped him on the shoulder. “Nice sign, but it shouldn’t say ‘fresh’”, he advised.  “That makes people think about the possibility that it…might not be.”

The fishmonger took his paintbrush and painted over the “fresh.”

Another friend asked, “Why does it say ‘here’?  Where else would you be selling it?”

The fishmonger painted out the word “here.”

“Sold?” asked a third friend.  “Does anybody think you give your fish for free?”

One more swipe of the brush removed the ‘sold.’

A fourth friend scoffed, “Why say ‘fish’?  You can smell them a mile away!”

With a sigh, the fishmonger raised his brush and painted out the last word.

This is what happens when you let people who don't know what they're doing edit your fundraising message. You end up saying nothing. And it stinks. Share on X

Does that mean you shouldn’t seek advice? Far from it!

  • Ask somebody outside the organization to read it, because they can tell you what you’re taking for granted and not explaining.
  • Ask your Executive Director to read it, because they are probably going to have to approve it anyway.
  • Ask someone with a fresh set of eyes to read it for spelling and grammar.

proofreaderBut when it comes to writing appeal letters, trust your development person. They know what they’re doing.

Some kinds of letters work, even if they seem ungrammatical, choppy, bold, and personal.

And by “work,” I mean get read and raise money.

 

 

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TY Thursday: How to Create a Repeat Donor

December 19, 2019 by Dennis Fischman Leave a Comment

“They must have been listening to you!”

My friend Joan used to work in the nonprofit sector before she retired. She still takes a keen interest in the mail and email you send her. Often, sad to say, she passes along examples of really bad nonprofit communication.

I’m happy Joan and I can share an example of what TO do, instead.

———- Forwarded message ———
From: RAICES <[email protected]>
Date: Tue, Dec 3, 2019, 4:46 PM
Subject: [RAICES] Thank you for your donation

thank you from RAICES

You’ve changed a life.

Thank you for ensuring –
a child is not left alone at court,
a mother knows her rights,
and a refugee family is getting a new start.

Your one-time contribution of $5 helps the most vulnerable people immigrating to the United States.

Your compassion makes a difference. Thank you.

In Solidarity,

Your Family at RAICES


Joan said, “I almost never give on Giving Tuesday, and had deleted gazillions of emails, but I really like these folks.  Gave only $5.  You think I’ll give again?  You bet.  (Was tempted to empty my checking account. 🙂 )”

Are your donors saying, “Yes, I’ll give again any time they ask”?

Take a tip from Joan. Work on your thank-you emails and letters now if you want repeat donors in 2020.

 

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TY Thursday: The Ideal Thank-You Letter, 2019

November 21, 2019 by Dennis Fischman Leave a Comment

I’m republishing one of the most popular posts ever on this blog. Read to the bottom for the 2019 update!

I have seen the ideal appeal letter.  I haven’t yet seen the ideal thank-you letter.  But it went out today.  Did you send it?

Thanks in many languages

If you wrote the ideal thank-you letter, you:

  • Called me by name.
  • Confirmed how much I gave you.
  • Told me how my gift would make a difference.
  • Illustrated my impact with a story.
  • Included a photo or image to make my impact real.
  • Told me about how else I can help: by volunteering, or liking you on Facebook, or spreading the word to my friends.
  • Signed it by hand, and wrote something just for me.

Most important: it’s the ideal thank-you letter because it went out today. 

The sooner you acknowledge my gift, the more likely I am to remember it, and give again. Within 24 hours of your receiving my check is ideal.  Within a week is acceptable.  But no matter how long it’s been, don’t put it off any longer.  Send that letter today.

2019 update:

Nearly every nonprofit sends an automatic acknowledgment for online gifts. That’s a step in the right direction–but a) if your message sounds more like a tax receipt than a thank-you, you may lose the donor right there, and b) auto-thanking is not enough. There are so many other ways to say thank you!

toasting

Raise a glass to…your donor

Aside from sending the ideal thank-you letter, you could thank your donors online, make and send a thank-you video, send a card or a gift, write a poem, make a toast, or remember the donor when they are going through a hard time and do something to help.

See my Thank-You Thursday posts for more ideas! (Type TYThursday into the Search box at the bottom of this page.)

 

 

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