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Fundraising Tuesday: Will Your Nonprofit be Golden in December?

October 5, 2021 by Dennis Fischman Leave a Comment

December is a crucial month for your nonprofit. As Double the Donation points out, “30% of annual giving happens in December, with about 10% of all annual donations coming in the last three days of the year.”

What happens in December could make or break your nonprofit's budget. But what you do right now, starting today, can make your December golden. Click To Tweet

Here are the ten steps you need to take SOON to ensure a successful end-of-year fundraising campaign this December.

  1. Thank your loyal donors. Ideally, you would have been doing this all year long! But if the last time your donors heard you express your gratitude was a week after they gave, last December, the single most important thing you can do is to send a letter or email thanking them again, and showing the impact they made by giving.
  2. Go over your donor data. Remove any duplicates from your list. Check for any addresses that have changed, or anyone on your list who has died. Make sure that you are calling them by the name they prefer.
  3. Get to know your donors better. Spend a little time doing online research about a sample of your list. Call some of them. Do a survey. Find out what they care about at your organization and outside of your organization. That way, you’ll know what moves them!
  4. Segment your list. You’ll want to talk with renewal donors differently from prospects, and to people who care about (for example) your youth theater program because they care about theater differently from the one who primarily car about youth. Make sure you can find those different segments in your database or CRM.
  5. Collect stories. Once you know what your donors care about, find one person or family who faces great challenges in exactly that part of life. Tell their story, vividly, leaving off at the point where the donor can make the difference. (And give the donor the chance to be a hero of the story!)
  6. Collect photos. They’re one of the first things that donors look at when they get your letter in the mail. A photo on the envelope may tip the donor into actually opening it, and a photo inside may decide them to read it instead of throwing it into the recycling bin.
  7. Use your newsletters and social media to put donors in a giving mood. love lettersYour social media posts in October and November should should sound like to the donor. Success stories belong here. When you send the appeal letter, it should call the donor to immediate action.
  8. Write the ideal appeal letter. Direct mail still works the best at stimulating donations. If you have email addresses and no postal addresses for some of your donors, then send the ideal email appeal–but work on getting their U.S. mailing addresses for next year!
  9. Follow up your appeal. A letter in the mail will have even more impact if you use phone calls or email (or text messages, if you have permission) to remind donors how much they matter.
  10. Get ready to send the ideal thank-you letter within 48 hours of receiving the donation. That’s how you start this December to make next December golden!

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TY Thursday: Thank Donors by Keeping Them Informed

July 30, 2020 by Dennis Fischman Leave a Comment

Why do donors give? Because they want to know they made a difference.

Sending the ideal thank-you letter is a good start. You can ward off donor’s remorse and make the person who pulled out their credit card or checkbook feel immediately, “That was a good decision. I did the right thing.”

But if that’s all you do to say thanks, chances are very high that the next time you ask, they won’t give again. They may not even remember they gave the first time!

So, one of the best ways your nonprofit can say “Thank you” to donors is to give them what they want. Show them the difference they made: the impact of their donations.

How do you do that? Who’s doing a good job of it now that you can emulate?

Example: The Welcome Project

The Welcome Project logo

Back in May, I asked my friends on Facebook:

Question for my friends who donate to their favorite charities: which organizations are doing an especially good job right now of letting you know what your donations are doing for people in need?

More than one person mentioned a local organization that I’ve supported for years, The Welcome Project. The Welcome Project builds the collective power of immigrants to participate in and shape community decisions.

Since the November 2016 election, TWP has pushed the city government and schools of Somerville, Massachusetts to serve the needs of all its residents–no matter what is happening in Washington. Since the start of the pandemic, it has created a fund to help immigrants who aren’t eligible for other kinds of relief.

What is TWP doing to tell its story…and to let donors know they are making a difference?

  1. On its website, TWP has helped immigrants to find the help they need during the pandemic, from food to small business loans. It provided the information in English, Spanish, Portuguese, and Haitian Kreyol.
  2. By email, the Executive Director issued a strong and personal statement about the death of George Floyd. He also spotlighted the need to enforce the mask wearing ordinance without giving police an excuse to target people of color.
  3. By social media, TWP invited its friends and supporters to:
    • Advocate for efforts to clean up air pollution that’s affecting communities of color more than anyone else.
    • Stand up and be counted in the U.S. Census.
    • Assist TWP in analyzing the Mass. police reform bill being considered in the state legislature.
    • Lobby for a state law making drivers’ licenses easier to obtain. (One of Somerville’s state reps is the sponsor of the bill.)

TWP also presented useful information about events affecting immigrants at the local and the national level, from Covid testing to DACA.

As a donor myself, when I see and hear all this news from the Welcome Project, I feel:

  • Gratified that the organization I supported is so active.
  • Included in its efforts, almost as if I were there.
  • Informed about issues I care about.
  • Empowered to take action, from attending demonstrations to lobbying the legislature.
  • Identified with TWP. They make me feel, “This is my organization–I am a part of it.”

And although I have already donated to the organization and to the immigrant assistance fund, the next time they ask, I will be more likely to make an additional gift. Because I know it makes a difference when I do.

Does your nonprofit say thank you by keeping donors informed and involved? Look at this example to learn how. Click To Tweet

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TY Thursday: A Thank-you Letter that Donors Will Remember

January 22, 2020 by Dennis Fischman Leave a Comment

Happy 2020. How did your end-of-year appeal go in 2019?

Thanks for being awesomeThe first order of business in 2020 is to send the ideal thank-you letter.

If your letters are already in the mail, congratulations! You’ve started persuading donors they did the right thing when they gave to you–and convincing them to give again in 2020!

But maybe you’re feeling guilty because it’s the middle of January and you haven’t sent out thank-yous for those gifts you got in December?

Never fear! If you take just a little more time, you can write a thank-you letter that donors will remember and love.

Here’s what you do:

  1. Make it personal. Knowing what the donor gave, and how often they gave in the past, is just the start. Know what they like to be called. And as often as you can, say something that makes them feel seen. A Personal Letter is Better Than a Personalized One!
  2. Tell a story. If the appeal letter told a story (and I hope it did), then refer back to it. “Emily Donor, you are already helping Mary Client these ways!” If you didn’t before, tell a story now. Make the donor feel the difference they have made.
  3. Ask a question. Or two, or three: definitely not many, but just enough to help you keep on getting to know the donor. (Save the answers to your survey questions in your donor database or CRM.)

If you are saying to yourself, “Where am I going to find the time?”, think about asking your Board members to write a personal note on the letters. Many of them will prefer writing thank-you notes to any other form of fundraising.

And for your next appeal, think about the thank-you letter at the same time you think about the ask!  (If you need expert help making sure your thank-you’s and your appeals touch your donors’ hearts, drop me a line at [email protected] The initial consultation is free.)

Let’s make 2020 a great year for your nonprofit and your donors!

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