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Fundraising Tuesday: P.S., I Love You

January 21, 2020 by Dennis Fischman 1 Comment

As I write this letter
Send my love to you…

(The Beatles, “P.S. I Love You”)

Once your donor opens the envelope, the postscript is the most important part of your appeal letter to get right–if you want the rest of the letter to be read at all!

My Favorite Postscript of 2019

I’ve been going through the appeal letters I received in the mail in the last couple of months of 2019. Here’s my favorite P.S., from a local charity, Community Cooks, run by my friend Daniele Levine:

P.S. You make it all possible! Will you give as generously as you can now, so 61,000 neighbors can sit down to a welcoming meal this year without worrying about how they’ll feed themselves or their children? Go to communitycooks.org/give or mail your gift in the enclosed envelope. Thank you!

What’s to like about this P.S. ?

  • The “You” focus makes it sound personal and urgent.
  • “Sit down to a welcoming meal.” That’s specific.
  • “61,000 neighbors.” That’s some impact for my dollar!
  • “Without worrying” draws me in and makes me feel connected to the people I’m feeding.
  • “Thank you.” You can never say thanks often enough!

I do have a couple of ideas for improving this PS.

  • “Thank you in advance” is a magic phrase in my book of fundraising spells, because it expresses gratitude without taking the donor off the hook. I would use that instead of just “thank you.”
  • Ideally, the letter would tell the story of just one family whose whole year was saved because of meals that your donations provided. Then, the PS could harken back to that family, by name.

Ways to Use a P.S. to Increase Donations

I saw a number of different ways that nonprofit organizations wrote postscripts to their appeal letters. All of them have some value.

Say what happens when you give

You can change the course of a student’s life for the better by giving today! Your gift will provide healthy means, early education, and afterschool care to families in our community.

With your renewed support, more patients will receive compassionate, innovative, cutting-edge care when and where they need it. Thank you for making a gift today.

Please send your gift now. Help us to provide the evidence and advocacy to build a just and equitable criminal justice system.

Show the impact on a real person’s life

This year, Sophia and her 27 fellow peer leaders completed our train-the-trainer curriculum and trained 557 youth on workplace violence/ de-escalation, sexual harassment in the workplace, safety and health, and environmental hazards in schools! {Note: this would have been stronger if it focused on just Sophia]

Your last gift of $50 made such a difference. By renewing your support, you will change more lives like Rochelle’s and give a special gift to patients spending the holidays in the hospital. We can’t thank you enough.

Give something tangible to the donor

Some organizations used the P.S. to call attention to a premium they were giving me for giving: address labels, cards, a bumper sticker, a notepad. The Arthritis Foundation offered me a free pedometer. That’s on brand.

Strike board game

My favorite P.S. that promised me a freebie came from the Jobs With Justice Education Fund:

If you donate $85 or more, you will become eligible to receive a FREE new copy of our upcoming board game STRIKE! The Game of Worker Rebellion, to be released in March 2020, as our special thank you for elevating your support to the movement.

Now, that’s really on brand! And every time I would play the game, I’d remember that I gave (and talk about it with the friends playing the game, too!)

Give something emotional to the donor

The problem with giving things to a donor is that they may come to believe they donated just to get the thing. The more attractive the premium, the more likely they are to think their attachment is to that object–not to your mission.

Giving the donor an emotional experience makes them more likely to realize they gave because you and they share a commitment to the cause!

I’ve enclosed pictures of the Alvarez family. Take note of the beautiful photograph of Anthony, the neighbor boy who lost his parents yet found a home with this deeply hopeful family–all because Heifer supporters like you gave them a chance. Thank you. And please accept my very best wishes for a joyous holiday season.

This month, please keep your eye out for emails from myself and other Palestine refugees in the US who have benefited from UNRWA’s services and who now contribute to our broader American community as proud architects, doctors, engineers, and local leaders.

Ms. Fischman, thank you for your continued support. If you have any questions, please call our individual gifts officer, Joyce ____, on her direct line at _____________.

Stories of poverty can leave us angry, sad, and feeling powerless. But stories of overcoming poverty can inspire tremendous compassion. Please make ending poverty a reality by supporting us again today.

P.S. to This Blog Post

“Over 90 percent of readers read the PS before the letter. It is the first paragraph, not the last.” -Siegfried Vogele

Show the love to that 90 percent of readers. Make sure the postscript in your next appeal is worth reading!

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Fundraising Tuesday: Envelopes Make Donors Want to Open Your Mail

January 14, 2020 by Dennis Fischman Leave a Comment

Did you get a lot of requests for donations in the mail last year? So did I. I just held a ruler up to the stack of mail that arrived in November and December of 2019. It was more than six inches worth of paper.

envelopes

Taller than a coffee cup. For sure. But more powerful?

The power of the nonprofit message all depends on whether we choose to open the envelope.

Direct Mail is You Against the World

Piles of envelopes coming through the mail: at home, we are used to that. As donors ourselves, we may have a routine: open the mail next to the recycling bin and pitch, pitch, pitch. Save that one for later. Pitch, pitch, pitch.

That includes the organizations we love and the organizations we’ve never heard of. The appeal letters are mixed in with the bills and the marketing mail. It’s all just a mass of paper, and the more we throw into the bin, the more we win.

We know that when we are at home, thinking like donors. But as soon as we get to the office, we forget it. Our nonprofit is so special, and its work is so important. Donors must be dying to see, open, and read everything we send them. Right?

Wrong. Our appeal letters are part of the pile, and it’s our direct mail against letters from everybody else in the world–until we do something that makes donors want to read them. Often, that’s the envelope.

Envelopes that Welcome Donors In

Statistically, one of the best ways to get your mail to stand out from the pack is to send it in an oversized envelope. Whether that’s a full sheet of paper or a greeting card size, it immediately calls attention to itself.

Oversized envelopes

As you can see, some of these envelopes use graphics to differentiate themselves, too. That’s even more important if you’re sending appeal letters in regular business-sized envelopes. An envelope with graphics…

Envelopes with graphics

..or an envelope that IS a graphic!

Envelope, all graphic

With or without a drawing or photo on the front, some envelopes beg to be opened because they have a compelling message there. United Farm Workers warns “Workers hung out to dry.” Don’t you want to open the envelope to find out what that mean, and what you can do about it?

In These Times magazine says, in bright red script letters, “Help the press protect democracy.” (They also used a colorful first-class stamp, which catches the eye–and is known to get a better result than a nonprofit imprint.)

What did your nonprofit do in 2019 to make sure your envelope would get opened?

What will you do in 2020, now that you’ve looked at these examples?

 

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Fundraising Tuesday: End of Year? Your Foolproof Timeline

October 8, 2019 by Dennis Fischman Leave a Comment

October

October already???

Did you just have an “OMG, It’s October already” moment?

Your nonprofit may raise 30%, 40%, or more of all the donations you receive all year in the month of December. A lot of organizations do.

And a lot of them started planning their end-of-year campaign in September.

Will your nonprofit reach your donors before they’ve tapped out their charitable donations budget for the year? More important, when you ask them to give, what are you going to say?

Fear not. Communicate! Consulting presents your foolproof timeline for making your end-of-year fundraising a success.

What to do this week

Step one: Thank your donors. Whether you thanked them already, in multiple ways, throughout the year, or whether they haven’t heard from you since last December, they need to hear from you NOW. Show them your gratitude. Tell them, “You’re my hero!”

What to do this month

Step two: Figure out the story you want to build your appeal letter around. If you need permission to tell the story, reach out to get it. If you need a photo, or permission to use a photo, ask for that permission now. (Anything that takes somebody else’s input takes more time. Get started as soon as you can.)

Step three: If you use a graphic designer to put together your package (envelope, letter, reply vehicle), get in touch with them. And if you use a mailing house to send out your appeal letter, get in touch with them too. You don’t want any surprises later!

What to do next month

Step four: Write your letter.

  1. Make sure you call the recipient by name (not “Dear Friend”) and by the name they want you to call them by.
  2. Write a great postscript–before you even write the body of the letter.
  3. Use photos, bold type, italics, bullet points and other tools to break up the text.
  4. Tell a real story, and leave them feeling the end of the story depends on them.
  5. Write a different letter to longtime donors than you do to prospects. (Segment your mailing list!) For renewals, thank them for their last donation and tell them what happened “because you helped.”
  6. Ask people to give, in so many words, at least three times.

Step five: Print up your letter, envelope, and other pieces of your package.

Step six: Call your volunteers to help stuff and mail your appeal (unless you pay a mailing house to do it). And get it in the mail!

What to do in December

Cat waiting for mailStep seven: Follow up your appeal letter with email.

Step eight: Follow up your appeal letter with a phone call.

Step nine: Follow up your appeal letter with social media. (It might be their love language!)

What to do next

Step ten: Starting in December, and straight through Martin Luther King Day: thank the donors. Don’t just let your auto-responder do it: thank them with email, with a personal letter, with a welcome packet, with video, with invitations to events, on your website…as many ways as you can think of.

Step eleven: Find out more about the donors. Ask them to answer a question or two about themselves, or play detective.

Step twelve: Communicate! Through all your channels, tell your supporters stories that will inform them, entertain them, enlighten them, and make them feel closer to you.

When it’s October of next year, you want them looking forward to being asked for an end-of-year gift. (And if you need help doing that, call Communicate! Consulting. Now!)

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