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For Your Nonprofit, Halloween Was In September

October 24, 2022 by Dennis Fischman Leave a Comment

The lawn was eerie. Long strands of spider web draped over its length, a bat hovering over the withering shrubs, and a gravestone poking up from the dried grass.

The scariest thing was, it was a full month before Halloween!

As you can guess, I’m not a big fan of Halloween in September, or Christmas in October, or back-to-school in July. But you should be–when you’re filling in your communications calendar.

Creating a good message takes time.

It pays to know what you will be saying ahead of time. For that article you want to write or that video you want to record, you may need to find facts, or set up a photo shoot.

You may need to interview someone. How long will it take to schedule that meeting? From experience, I would say: estimate the longest time you can imagine it will take–then double it.

And once you have the facts, the photos, the interviews, the quoteable quotes in hand, you still have to write or edit. You don’t want to do any of that at the last minute.

Schedule that message weeks or even months in advance. Then schedule the steps it will take to create that message. Put them on your calendar.

Your audience needs time to respond, too.

Have you ever received an invitation to attend an event the day after you were supposed to RSVP?

If your message is inviting people to attend an event, to “Call your member of Congress TODAY!,” or to do anything else with a deadline, you need to send it to them well in advance. And you probably have to send it more than once.

That means you have to start creating the message even earlier, and send it out more often. Put time for creating it AND a date for sending it on your communications calendar.

Yes, you can wait until the last minute to create your message and hope inspiration strikes. Yes, you can gamble that your supporters will drop everything to respond to your call to action.

But that’s like Halloween in September. It’s just…scary.

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Fundraising Tuesday: Make the Calendar Your Friend. Easy!

January 25, 2022 by Dennis Fischman Leave a Comment

What if I told you there was a way you could reach out and touch your supporters more often, with less effort, with more impact, and raise more money for your nonprofit? Would you be interested?

There is, and it’s called an integrated donor communications calendar. And it’s easy!

Why Planning Your Posts and Your Asks Makes Life Easier

Did you ever have this experience? You open your computer, see that you haven’t emailed, Facebooked, tweeted, etc., to your donors in weeks. Your heart sinks.

“I really have to get in touch with them right now,” you say to yourself. “But what in the world will I say?”

I sympathize. There’s nothing more off-putting than a blank screen (unless it’s a blank piece of paper). Many’s the time I’ve got up and made myself a cup of tea, or cleaned the cats’ litter box…anything to delay that fateful moment when I have to have an idea.

The problem isn’t with you, or me. The problem is that we are leaving too much to chance.

Yes, a blinding flash of inspiration can strike just at the moment when you sit down to write. It can happen. But that’s not the way to bet.

Instead, we can more or less guarantee that we will have something to write about. Not only that, but we can make sure that we’ll be sending out the right messages at the right time, to the right audience, making them feel seen and appreciated (and more likely to donate when asked).

Planning ahead makes life easier for us and better for our readers and donors. So, how do we start? We start with a calendar.

What to Put on Your Donor Communications Calendar

The three types of content you want to share with your supporters are:

  1. Seasonal
  2. Campaign
  3. Evergreen

Seasonal communications

Topical content is what will be top of your donor’s minds and close to their hearts at any given time.

If you know your audience, you know what they care about, specifically. For example, the Martin Luther King holiday is just another Monday off for some communities. For others, it is the most important day of their year.

Think about what will be front and center for the audience that gives to your nonprofit throughout the year. Take out a calendar, go month by month, and list the topics. Then, think about what your organization is especially well positioned to say about them. (For instance: “Did Martin Luther King play a role in promoting Fair Housing?” is a good post for a Fair Housing Commission, but it would be weird and distracting for a group focused on environmental racism to put out.)

Now, put that precise topic on your calendar, on the date when you want it to go public. Plan backwards from that date f0r

  • when you want to finalize and schedule it,
  • when you want to create different formats for your email and your various social media,
  • when you want to write it,
  • when you want to assemble photos, links, quotes, etc., for it
  • when you need to interview anyone for it (because anything that involves more than one person will take longer!)

When you put those steps on your calendar, you won’t wake up in a panic in mid-January wondering what to post. You’ll come back to work after New Year’s Day, look at your calendar, and have your plan for your MLK Day post in order. Simple!

Do the same thing for as many significant dates during the year as you can come up with. You’re off to a great start for the year.

Campaign communications

Let’s say your organization advocates for new policies when the legislature is in session–or runs a summer camp–or has an annual gala. Unlike the seasonal topics, these campaigns are not events that donors will necessarily know about by themselves. But you want them to pay attention!

Talk with your Executive Director and colleagues about what the organization will be doing over the course of the calendar year that you want the public to pay attention to, and perhaps even get involved in. Figure out the key dates, the essential themes, and the calls to action you want to share. Plan multiple messages across different platforms.

Now, block out the time on your calendar when most or all of your messaging is going to focus on that campaign.

Evergreen communications

Between seasonal content and campaign content, your communications calendar is starting to look substantial! Remember, though: consistency matters. Your donors and other supporters should look forward to hearing from you regularly. If you do a monthly newsletter, it should be every month. If you do a weekly Facebook post (I’d suggest more often), make sure you don’t skip a week. If you’re on Twitter, you can do variations of the same tweet multiple times a week, or a day. And so on.

Where are you going to get all that content? That’s where evergreen topics are so, so helpful.

Evergreen content is the kind of story that your donors will find interesting no matter what week, month, or year it is and what else may be going on. It’s what they care about, always. If you recognize what matters to them and serve it up regularly, they will keep coming back for more.

Cast your net to catch evergreen content when it shows up on the internet. (Google Alert and Feedspot are two of the many tools you can use for this.) Create a system for collecting stories from your staff, and a story bank, and you can pull from that treasure trove at will.

Betwixt and between the seasonal and campaign topics, at any time on your calendar, you can share your evergreen content with your readers. Sometimes, that will be what they remember the best!

Integrate Fundraising into Your Calendar

Most of fundraising is what happens between the asks.

Fundraising includes the thanks you send and the impact you demonstrate. It also includes the ways you provide value to your donors and the ways you make them happy to hear from you.

But of course, fundraising is also asking for money. And you should include your direct mail, email, and events fundraising in your calendar, too. That way, your asks can build off what you are already saying to your donors–and your communications can seamlessly lead into your solicitations.

The best day to start your communications calendar is today! List those seasonal, campaign, and evergreen topics and start plugging them into your schedule. Do yourself a favor and never have to wonder “What in the world will I say?” again.

 

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Fundraising Tuesday: End of Year? Your Foolproof Timeline

October 8, 2019 by Dennis Fischman Leave a Comment

October

October already???

Did you just have an “OMG, It’s October already” moment?

Your nonprofit may raise 30%, 40%, or more of all the donations you receive all year in the month of December. A lot of organizations do.

And a lot of them started planning their end-of-year campaign in September.

Will your nonprofit reach your donors before they’ve tapped out their charitable donations budget for the year? More important, when you ask them to give, what are you going to say?

Fear not. Communicate! Consulting presents your foolproof timeline for making your end-of-year fundraising a success.

What to do this week

Step one: Thank your donors. Whether you thanked them already, in multiple ways, throughout the year, or whether they haven’t heard from you since last December, they need to hear from you NOW. Show them your gratitude. Tell them, “You’re my hero!”

What to do this month

Step two: Figure out the story you want to build your appeal letter around. If you need permission to tell the story, reach out to get it. If you need a photo, or permission to use a photo, ask for that permission now. (Anything that takes somebody else’s input takes more time. Get started as soon as you can.)

Step three: If you use a graphic designer to put together your package (envelope, letter, reply vehicle), get in touch with them. And if you use a mailing house to send out your appeal letter, get in touch with them too. You don’t want any surprises later!

What to do next month

Step four: Write your letter.

  1. Make sure you call the recipient by name (not “Dear Friend”) and by the name they want you to call them by.
  2. Write a great postscript–before you even write the body of the letter.
  3. Use photos, bold type, italics, bullet points and other tools to break up the text.
  4. Tell a real story, and leave them feeling the end of the story depends on them.
  5. Write a different letter to longtime donors than you do to prospects. (Segment your mailing list!) For renewals, thank them for their last donation and tell them what happened “because you helped.”
  6. Ask people to give, in so many words, at least three times.

Step five: Print up your letter, envelope, and other pieces of your package.

Step six: Call your volunteers to help stuff and mail your appeal (unless you pay a mailing house to do it). And get it in the mail!

What to do in December

Cat waiting for mailStep seven: Follow up your appeal letter with email.

Step eight: Follow up your appeal letter with a phone call.

Step nine: Follow up your appeal letter with social media. (It might be their love language!)

What to do next

Step ten: Starting in December, and straight through Martin Luther King Day: thank the donors. Don’t just let your auto-responder do it: thank them with email, with a personal letter, with a welcome packet, with video, with invitations to events, on your website…as many ways as you can think of.

Step eleven: Find out more about the donors. Ask them to answer a question or two about themselves, or play detective.

Step twelve: Communicate! Through all your channels, tell your supporters stories that will inform them, entertain them, enlighten them, and make them feel closer to you.

When it’s October of next year, you want them looking forward to being asked for an end-of-year gift. (And if you need help doing that, call Communicate! Consulting. Now!)

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