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Fundraising Tuesday: Envelopes Make Donors Want to Open Your Mail

January 14, 2020 by Dennis Fischman Leave a Comment

Did you get a lot of requests for donations in the mail last year? So did I. I just held a ruler up to the stack of mail that arrived in November and December of 2019. It was more than six inches worth of paper.

envelopes

Taller than a coffee cup. For sure. But more powerful?

The power of the nonprofit message all depends on whether we choose to open the envelope.

Direct Mail is You Against the World

Piles of envelopes coming through the mail: at home, we are used to that. As donors ourselves, we may have a routine: open the mail next to the recycling bin and pitch, pitch, pitch. Save that one for later. Pitch, pitch, pitch.

That includes the organizations we love and the organizations we’ve never heard of. The appeal letters are mixed in with the bills and the marketing mail. It’s all just a mass of paper, and the more we throw into the bin, the more we win.

We know that when we are at home, thinking like donors. But as soon as we get to the office, we forget it. Our nonprofit is so special, and its work is so important. Donors must be dying to see, open, and read everything we send them. Right?

Wrong. Our appeal letters are part of the pile, and it’s our direct mail against letters from everybody else in the world–until we do something that makes donors want to read them. Often, that’s the envelope.

Envelopes that Welcome Donors In

Statistically, one of the best ways to get your mail to stand out from the pack is to send it in an oversized envelope. Whether that’s a full sheet of paper or a greeting card size, it immediately calls attention to itself.

Oversized envelopes

As you can see, some of these envelopes use graphics to differentiate themselves, too. That’s even more important if you’re sending appeal letters in regular business-sized envelopes. An envelope with graphics…

Envelopes with graphics

..or an envelope that IS a graphic!

Envelope, all graphic

With or without a drawing or photo on the front, some envelopes beg to be opened because they have a compelling message there. United Farm Workers warns “Workers hung out to dry.” Don’t you want to open the envelope to find out what that mean, and what you can do about it?

In These Times magazine says, in bright red script letters, “Help the press protect democracy.” (They also used a colorful first-class stamp, which catches the eye–and is known to get a better result than a nonprofit imprint.)

What did your nonprofit do in 2019 to make sure your envelope would get opened?

What will you do in 2020, now that you’ve looked at these examples?

 

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Fundraising Tuesday: Donor-Nonprofit Couples Counseling

January 7, 2020 by Dennis Fischman Leave a Comment

couples counseling

So, who’s my next appointment? Ah, Sarah Donor and William Nonprofit. Coming in for couples counseling for the first time.

 

 

Counselor: Why did the two of you decide to come in here today?

Sarah: I don’t feel like he loves me any more. For a short time when he was wooing me, he emailed every day. He told me how important I was. Once he popped the question–“Will you donate to me?”–and I said yes, he said “Thank you for your gift,” and that was the end of the romance!

William: I do love her. At least, I love the way I feel when she supports me. Everything I do is better and stronger because of her. But I don’t get all this mushy “Donor Love” stuff. I thought she gave because she cared about me.

Sarah: I do care about William. But I thought we shared the same values. We’d be a strong partnership. But it took him so long to say thank you, and it felt like a formality. And since then, whenever he talks to me, all he can talk about is “me, me, me.” Even when he says “we,” he means “me.”

William: Gee, that’s unfair. I talk about the important work I do for the arts, or for the environment, for peace, or for social justice. Aren’t those the values we share? I have a big impact. And don’t I say I couldn’t do it without you?

Sarah: But you never say I’m doing it with you. Or better yet, that you’re doing it with me! We only talk when you have something to brag about. And even then, I feel like you’d say the same thing to anyone else who gave you what I give. Sometimes I’m not sure you even remember my name!

Counselor: You both really want this to work out, and that’s encouraging. I’m going to tell you, it will be a gradual process–and our time for today is nearly up. Here’s some homework.

Mr. Nonprofit, this week you should make some time not to ask Sarah for anything but to learn more about her. When does she like to hear from you? What does she like to be called? And–I know this is hard–what was it about you that made her want to give to you in the first place? (It’s not going to be “everything.” Be ready to really listen to the answer.)

Ms. Donor, you took an important step by speaking up, and another important step will be to set your hurt feelings to one side. Can you and William plan some fun events together? Can you share some stories about times when other nonprofits made you feel good?

Communications are key, and they happen gradually, not all at once. Thanks for seeking my professional advice today. Next Tuesday, same time?

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Fundraising Tuesday: Did Your Giving Tuesday Email Work?

December 10, 2019 by Dennis Fischman 1 Comment

Last Tuesday, I didn’t see any email from nonprofits.

Email overwhelmOkay, just kidding. Last Tuesday, I was driving home from Thanksgiving. When I arrived at home and checked my inbox, I had dozens of email messages from nonprofits of every size, shape, and description.

Because it was Giving Tuesday.

Giving Tuesday email that worked

Giving Tuesday

In case you haven’t heard, Giving Tuesday was created when two organizations, the 92nd Street Y and the United Nations Foundation, came together in 2012, about a month before that year’s Thanksgiving. They reasoned that if there was a “Black Friday” for buying retail, and a “Cyber Monday” for buying online, why not a day set aside for the joy of giving?

Since then, a lot more organizations have flooded donor’s inboxes with email on the Tuesday after Thanksgiving. But more is not always better. Which email messages actually get opened and read, and which bring in donations?

The email campaigns I saw that seemed most likely to succeed:

  1. Started before Tuesday. On Thanksgiving, or all the month of November, they told donors how much their donations mattered. And on the holiday weekend, they reminded donors that Giving Tuesday was coming.
  2. Drew me in with the subject line.
    • “Save a life on Giving Tuesday” (from Time for a Hero) was a clear winner!
    • “Help fill our trucks” (from Boston Area Gleaners) was pretty good, although…whose trucks? Why take the credit away from the donor when you want them to feel like a hero for giving?
    • “Giving Tuesday, Your Neighbors Need Your Help” (from the Community Action Agency of Somerville) puts the emphasis on the donor.
  3. Offered a reason to give. A matching grant (“Your gift doubled this mornng,” said WNYC Radio). A success story from a client. A heartwarming quote from a fellow donor about how it feels to support you. Any of those (plus colorful photos!) will increase the chance of that email turning into an actual donation.

What doesn’t work, any day of the year

Counting on the fact that it's Giving Tuesday to spur donations is like opening a bank account and expecting people to start making deposits. Share on X

Let’s face it, the Tuesday after Thanksgiving isn’t going to be the donors’ last chance to give, is it? You’re going to send them the ideal appeal letter in the mail. You’re going to remind them to give by phone, by social media, and even by more email.

The urgency just isn’t there because someone declared it’s Giving Tuesday.

last chance

So, the emails that are unlikely to raise much money:

  1. Had the subject line, “It’s Giving Tuesday!”
  2. Asked for a gift for a vague reason, like “support our work for the public interest.”
  3. Made it all about the organization: “Are you with us for #GivingTuesday?”
  4. Worst of all, asked vaguely AND made it all about the organization, not the cause or the donor: “We’re facing unprecedented challenges.”

If your email could possibly leave the donor saying, “So what?”, then please rewrite your email! (You’ll have plenty more days in December to reach the donor’s hearts.)

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